A few weeks ago, I told you all how we are searching for a more earth-friendly/baby-friendly disposable diaper option. You can read that post here: Green Disposable Diapers?
As a part of that search, I wanted to see, in person, the different diapers and wipes sold by the main producers of “green” disposable diapers. To that end, I emailed the four companies requesting samples of their diapers:
At this point, almost two weeks have passed, and here’s where things stand:
I heard almost immediately from 7th Generation. The emailed me right away to thank me for my interest and let me know that they had mailed me some samples. Sure enough, within a few days, a large envelope arrived in my mailbox (hand addressed I might add) with 2 newborn size diapers, 2 size 1 diapers, and a small package of 3 wipes. Perfect! This is exactly what I needed! This lets me get my hands right on the diapers and wipes to feel them, smell them, see if there’s a scent or fragrance that bothers me, and just generally get to know the product! They included a few coupons for diapers and other 7th Generation products.
Thanks 7th Generation! This really helps me! I appreciate the quick response and I appreciate your willingness to go further than what I requested to try to accommodate and win a potential new customer. As someone who works in customer service myself, I appreciate this. It’s good salesmanship, and it predisposes me to feel favorably about the product.
I also heard back from the Nature Babycare folks. Here is the email they sent me:
Thanks for taking the time to contact us. We certainly appreciate your interest in Nature babycare as we do have the “greenest” diapers on the market. (See attached FAQ’s)
We receive hundreds of emails from people requesting free samples. We have limited resources as we are a very small company and want to keep the costs to a minimum so that we can pass that savings on to you. The best and most environmentally friendly way “to try” Nature babycare is to purchase from one of our online retailers who offer our items at a very reasonable price, some offer additional discounts/specials and free shipping with qualifying orders. Visit www.Diapers.com, www.Amazon.com or www.Naturebabycare.com as well as others.
Please feel free to sign up at our website www.naturebabycare.com (envelope icon, use your email address) for postings regarding product announcements, upcoming news, specials and coupons.
So, okay. I can understand this. I get that they’re a small company. Totally respect that. On the other hand, part of me is thinking, “Really? You don’t have one diaper sitting around there that you could pop into an envelope?”
Let’s be real, though. I am writing these companies asking for free stuff. I’m not asking for a ton of free diapers (just one!), but still, it’s a rough economy, so I respect that a company can’t necessarily afford to send a diaper to every single person. It does annoy me–in that slightly unreasonable, customer is not always right kind of way–that basically told me I’m going to have to go out and buy a whole big pack of these diapers.
But, check out what I did manage to find just this very moment as I was writing this post: You can go to diapers.com and buy a sample of the Nature Babycare diapers! For $0.99! Who knew? I wish the customer service rep from Nature Babycare had mentioned that in her email. When I got her email, I imagined that I would have to get a whole pack of 70+ diapers. Imagine my relief now in seeing that I can just get a little sample here! Good news! If she had said that in the first place, it would have been a lot more helpful.
I have not heard from the Huggies or the Earth’s Best folks, which annoys me slightly. The good news again, is that I can pick up $0.99 Earth’s Best diaper sample from the sample area at diapers.com. It comes with a free sample of their rice cereal. We very adamantly do not do rice cereal, so that’ll get donated. No biggie. The bad news is that for the Huggies, I don’t see a sample option. I’m not through looking, but it’s just not apparent at this point.
The lack of a sample from Huggies doesn’t break my heart, but I don’t want to have to buy 30 diapers just so I can look at one. I know if I hate them I can just donate them, but we disliked Huggies so much when the Grasshopper was a baby, I’m not sure I’m interested in going out of my way to try these out even though I’m sure they’ve come such a long way.
Right now, I want to wait to get the diaper samples in before I really start trying them out. I want to be able to look at them all side-by-side to see how they compare. I want to do things like put them on one of the Grasshopper’s dolls to see how they fit, pour water into them, and just generally mess around with them to get a better idea of how they work.
Of course, I will keep you all posted, so stay tuned for the continuing saga!